Contact Nartiel8K

Before you message — the three quickest fixes

Most messages we get are one of these, and each has a written answer that will be faster than waiting for a reply:

• Picture freezing or buffering? Nine times out of ten it is the player app or the buffer setting, not the line. Work through the buffering guide first.
• Setting up a new device? The setup guide covers Firestick, Samsung, LG, Android, iOS, MAG, Windows and Mac step by step.
• Wondering what is included? The channel list and the pricing page answer nearly every pre-sales question.

Asking about a specific channel

If one particular broadcaster is the reason you are buying, message us before you pay and name it. We will tell you straight whether we carry it. This is the single most common cause of a refund request, and it is entirely avoidable with one question.

This is our only contact channel

Nartiel8K contacts customers only through the WhatsApp number on this page. We do not cold-call, we do not message you about renewals — there is no auto-renew to renew — and we never ask for card details on a web form or over the phone.

Several look-alike domains copy this site while using their own contact details. If a number does not appear on this page, it is not us, and we cannot support or refund an order placed through it. There is more on that on the about page.

Refunds

Refund requests go to the WhatsApp chat above with your order reference. The conditions are set out in full in the refund policy — the short version is that we ask for a genuine chance to fix the problem first, and if we cannot, you are covered.